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EQ in Hospitality Leadership and the Millennial

Lillian LeBlanc (HM2 ’19), The Well-Traveled Millennial as a Hospitality Employee

The purpose of this paper is to analyze the differences in the pattern of international travel undertaken by some millennials as compared to their parents and determine whether the traits behind these differences can help them in their career paths. Studies show that traveling leads to improved interpersonal skills, empathy, decision-making skills, cultural sensitivity & emotional intelligence and a majority of successful hospitality professionals are highly proficient in these areas. The paper concludes that open and meaningful communication which crucial to the success of a leader is a skill that may be developed through international travel and is especially critical in especially in a highly interactive industry such as hospitality.

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