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Hospitality Forum “Dynamics of Diversity” | 6th December 2017

Safe the date for another Hospitality Forum – the fourth edition of our campus based industry event will take place on December 6th, this time focusing on the diversification of the Hospitality Industry.

The Hospitality Industry arguably is the most diverse of all industries as it covers a broad range of categories that all focus on delivering Service Experiences. In this light, Hospitality has long emancipated itself from being only associated with Hotel Businesses – digitalization and globalization accelerated the process of economic and social change thus leading to new industry boundaries.

Our key speakers cover the many nuances of Hospitality today and thus represent the diversity of the Industry. They will give great insights on the importance of Hospitality values in their respective fields of work, including Event Management, Luxury Retail and Airline Services. In addition to these key speakers, selected Les Roches Jin Jiang postgraduate students will participate in the forum through a mini-workshop and presenting further food for thought.

As usual, the Hospitality Forum will start off with an on-campus lunch followed by keynote speeches and a panel discussion to “connect the dots”.

We’re looking forward to welcoming external guests and friends of the college to this event and are excited to collaborate once again with the Swiss Chamber of Commerce, Shanghai!

Let us know if you would like to attend by sending a brief email to


Meet the speakers:

Johnny Chang | CEO at Spa Solutions Training & Management Consultancy

Having spent over two decades in the industry, Johnny Chang has seen many trends come and go, and he’s used his experience to help some of the biggest names in the spa world to crack the coveted China market. Chances are, Johnny Chang has probably had his hand in at least a few of the spas you’ve visited in the country.
Helping international spa brands enter the Chinese market, he sees a stronger focus on concept building and good customer service – the overarching essential for aspiring Hospitality businesses to day.



Vincent Billiard | General Manager, Bulgari Hotels & Resorts Shanghai   

An alumnus from Ecole hôtelière de Lausanne (EHL), Vincent Billiard has an impressive track record in the Hospitality Industry: Having worked for Ritz-Carlton for over 14 years with Managerial positions in the US, Indonesia, China and Japan, Vincent transitioned to becoming General Manager of Bulgari Shanghai which will open in 2018. As a globally renowned luxury brand, Bulgari prides itself in creating exclusive customer experiences and has been developing a Hotel & Resorts concept that is both ambitious and quickly expanding.


Stephane de Montgros | Director and Co-Founder Riviera Events

Stephane de Montgros moved to Shanghai in 2003 and started his career in automotive. His passion for people and communicating led to founding his own company and it was not long before a career in event planning came to fruition. Riviera Events quickly evolved to a key player for creating unique events in Shanghai and beyond. With a keen interest for technology, Stephane stays ahead of the technical advances in digital marketing, interactive installations and other tools that are essential for creating lasting impressions. Working mainly in Shanghai, he also spends his time overseeing the South China and Macao offices.


Noeli Zhang | Gallerist & Luxury Retail Expert

Noeli Zhang first touched base with Hospitality Concepts in 1999 when she took a master course in Hotel and Tourism Management at L’Institut Vatel in Lyon, France. She then continued her studies at Oxford Brookes University before living in London for a few years.
Having returned to Shanghai in 2003, she joined Louis Vuitton as PR Manager. Eventually, her passion for art sparked Noeli’s interest to open her own gallery in a historical residence in the former French Concession in 2007 where she has hosted and curated more than 100 exhibitions since.